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I generally troubleshoot with the self help “triangle” first, starting down at the bottom – which means you would need a good history on the pup to start.
Look at health – urinary tract infection? incontenance?, etc.
was the pup housebroken properly? – does the pup rely on asking to go outside rather than on a schedule (get history from owner)
So much troubleshooting to do here since all kinds of things can cause the pup not to be used to holding it – like a dog door to the outside, pee pee pads, etc.
Could it be anxiety related? Is this dog prone to peeing because of anxiety?
Does the pup hold its urine supervised outside the crate? Does the pup pee in the crate when you are in the same room?
A big possibility is that the pup came from a pet store and learned early that peeing in the crate was ok and the only choice early on.
I can help with a plan with a bit history.
